Terms of Use
Effective Date: 9 October 2026
These Terms of Use apply to your use of headup.com.my (including career.headup.com.my) and our free Delivery Analysis questionnaire (together, the “Website”), run by HEAD UP MARKETING SDN. BHD. (Company Registration No. 202601030406 (1692501-H)) (“Head Up Marketing”, “HEA”, “we”, “us” or “our”). By using the Website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
1.1. Head Up Marketing is a delivery marketing agency. We help food and beverage businesses grow their sales on delivery platforms such as GrabFood and Foodpanda.
1.2. Our services include delivery platform setup and store management, menu optimisation, food photography, campaign and pricing strategy, basket planning, search optimisation, data analysis, loyalty and O2O marketing, and after-sales support.
2.1. Our delivery marketing services are paid services. Each paid service is covered by a separate written quotation or service agreement, which sets out the scope, fees, payment terms, timeline and other terms.
2.2. If there is any conflict between these Terms and your service agreement, the service agreement applies.
2.3. Service descriptions, packages and prices shown on the Website or in our presentations are for general information only. They are not an offer and may change without notice until confirmed in writing.
2.4. Delivery platform commissions, advertising costs, promotional discounts and voucher subsidies are paid by the merchant and are not part of our fees, unless your service agreement says otherwise.
3.1. The Delivery Analysis is a free questionnaire that gives a preliminary score, top problems and an estimated sales opportunity for your delivery business (the “Results”). It does not create any client relationship or oblige you to buy any service.
3.2. To use it, you must be at least 18 years old and the owner, a manager or an authorised staff member of the business you describe. You must give true information, and only about a business you own or work for.
3.3. After you submit your details, we may send your full report to your WhatsApp number, and our team may contact you about your Results and our services.
3.4. We may ignore or remove any submission that looks false, automated or abusive.
4.1. The Results, sales comparisons, before-and-after examples, client numbers and testimonials on the Website are for illustration only. Every business is different, and results depend on many things outside our control, including platform rules, competition, pricing, food quality and operations.
4.2. We do not guarantee any level of sales, orders, ranking or profit. Nothing on the Website is financial, legal or tax advice.
5.1. Head Up Marketing is independent. We are not part of, or endorsed by, GrabFood, Foodpanda, ShopeeFood or any other delivery platform.
5.2. Each platform sets its own rules, commissions, fees, campaigns and approval decisions. These are outside our control.
5.3. GrabFood, Foodpanda, ShopeeFood, WhatsApp, Google and other names belong to their respective owners.
6.1. Everything on the Website belongs to Head Up Marketing, including text, the Delivery Analysis questions, answer options, scoring method, weightings, levels, report content, design, photos, logos and videos.
6.2. You may use the Website only for your own information and, for the Delivery Analysis, to review your own business.
6.3. Ownership and use of work we create for paying clients, such as menu photos, designs and reports, is set out in the service agreement. Your own trademarks, logos, menus and recipes remain yours.
7.1. You must not:
7.2. We may block access, delete submissions and take legal action if these rules are broken.
8.1. The Website may link to or use third-party services such as WhatsApp, Google Maps, Facebook and Instagram. These have their own terms, and we are not responsible for their content.
9.1. The Website and the Results are provided “as is”. As far as the law allows, we are not liable for any loss, including loss of sales or profit, from using or relying on the Website or the Results.
9.2. For paid services, our responsibilities are set out in your service agreement. Nothing here removes any right you have that cannot be excluded under Malaysian law.
10.1. We may change, pause or stop any part of the Website, or update these Terms, at any time. The latest Terms will always be on headup.com.my.
11.1. These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
For any questions about these Terms, please contact us at info@headup.com.my.
© 2026 HEAD UP MARKETING SDN. BHD. (202601030406 (1692501-H)). All rights reserved.
