Defiination who we are

About Us

ABOUT HEAD UP

We Help F&B Merchants Grow Beyond the Counter.

We specialise in helping F&B merchants grow across food delivery platforms at first. From setup and menu optimisation to marketing, data analysis and ongoing support, our team manages the journey with you — from A to Z.

How We Help F&B Merchants Grow

From setup to ongoing optimisation, we work alongside F&B merchants to build stronger delivery performance.

01.

Understand Your Business

We learn about your brand, menu, operations and current delivery performance.

02.

Analyse the Opportunities

We review your menu, pricing, sales data and delivery setup to identify areas for improvement.

03.

Build the Strategy

We plan the right menu structure, pricing, campaigns and basket strategy for your business.

04.

Set Everything Up

From GrabFood & Foodpanda setup to menu optimisation and photoshooting, we handle the execution.

 

05.

Manage & Optimise

We continuously monitor performance, adjust campaigns and optimise your delivery operations.

06.

Support Your Growth

You get ongoing analysis, reporting and dedicated support as your business continues to grow.

Built Around the Real Needs of F&B Merchants

Head Up started by working closely with F&B merchants on food delivery platforms. Along the way, we saw that many businesses needed more than just platform setup — they needed the right menu, pricing, campaigns, data and ongoing support to grow. Today, we work alongside F&B merchants to manage and improve their delivery business from A to Z.

MEET THE PEOPLE BEHIND HEAD UP

The Team Behind Your Growth

We’re a hands-on team working closely with F&B merchants — from strategy and operations to sales and ongoing support. Different roles, one goal:
Helping our merchants grow

Kelvin

Founder - CEO

Austin

COO

Rachel Zain

Marketing Head

Seed

Lead Developer

Katrina Bennett

Intern Designer

Mike Ross

Intern Designer

FOUNDER OF HEAD UP

Kelvin — Managing Director

Kelvin leads Head Up with a clear focus: helping F&B merchants build stronger and more sustainable delivery businesses.

 

Working closely with merchants and the Head Up team, he oversees the company’s direction, strategy and service development — ensuring that what Head Up provides is practical, data-driven and built around the real challenges F&B businesses face.

Built around merchants. Driven by growth.

FOUNDER OF HEAD UP

Austin — Founder & Head of Sales

Austin leads Head Up’s overall sales direction and works closely with F&B merchants to understand their business needs, challenges and growth goals.

Beyond sales, his role is about building the right relationship from the start — helping merchants understand where Head Up can support them and connecting them with solutions that fit their business.

Understanding merchants. Building relationships.

FOUNDER OF HEAD UP

Seed — Founder & Head of Operations

Seed keeps Head Up’s operations moving — from coordinating execution and merchant support to making sure the team delivers consistently.

He also trains and guides the sales team, helping them better understand our services and communicate the right solutions to F&B merchants.

Keeping the team aligned and the work moving.

Why Choose Head Up?

More Than an Agency. A Team Behind Your Delivery Growth.

We focus on the real challenges F&B merchants face — from menu structure and pricing to campaigns, delivery performance and day-to-day platform management.

From GrabFood & Foodpanda setup to menu optimisation, photoshooting, campaigns and backend management, we support the entire delivery journey.

Our team has supported and managed hundreds of merchant accounts, giving us practical experience across different F&B businesses and delivery challenges.

We analyse sales performance and platform data to understand what is working, what needs attention and where opportunities can be improved.

You’re not left to figure things out alone. Our team stays closely involved to provide guidance, support and solutions throughout the partnership.

Our work doesn’t stop once your store goes live. We continue monitoring performance, reviewing campaigns and supporting your business as it grows.

 

OUR IMPACT

Built Through Real F&B Experience

100 +
MERCHANTS WORKED WITH
1 M+
BUSINESS OPPORTUNITIES CREATED
KL & SELANGOR F&B MARKET COVERAGE

Trusted by F&B Merchants Who Grow With Us.

Real merchants. Real experiences. Real partnerships.

From new F&B businesses to established restaurants, merchants work with Head Up for hands-on support, practical strategies and ongoing delivery management.

READY TO GROW WITH US?

Let’s Grow Your F&B Business Together.